Loan Experts app: privacy policy

Last updated November 9, 2026

Who is responsible

The Loan Experts app for iPhone and Android is published by RPA Scale Pte. Ltd., Singapore, for Loan Experts Pte Ltd. RPA Scale is responsible for what the app itself does with data, set out on this page. What Loan Experts does with a referral or a message you send it is covered by the Loan Experts privacy policy at loanexperts.sg/privacy. Our trader details are in the app terms at loanexperts.sg/app-terms.

What stays on your phone

My loan (your bank, loan amount, rate and lock-in end date), if you fill it in, and the days you used the app (for the rating prompt below). They are kept in the app's own storage and its saved preferences, which the phone does not clear on its own. They are never sent anywhere. Clearing the app's data or uninstalling it removes them.

The calculators work on your phone: what you type into them is not sent.

What the app sends

Rates, SORA and news: the app asks our server (crm.rpascale.org) for them. The request carries nothing about you; like any web server, ours logs your IP address and the time.

Contact us: the WhatsApp, email, call and booking buttons open those apps on your phone. What you write there goes to Loan Experts Pte Ltd under its own privacy policy; the app itself sends nothing.

Refer a friend: your mobile number and your friend's go to Loan Experts Pte Ltd through our server before WhatsApp opens, so they can thank you both. Only refer someone who has agreed to be contacted.

What the app does not do

No account, no ads, no analytics, no tracking, and nothing sold or shared for marketing.

The rating prompt

Once, after you have used the app on three different days, it may ask the App Store or Google Play to show its own rating prompt. Whether it appears, and what you answer, is between you and the store; we receive nothing.

Ads and purchases

The app has no ads and nothing to buy today, so no advertising or payment service receives anything from it. If RPA Scale adds ads or optional in-app purchases in a later version, this page will change before they appear and will say what they collect.

Changes and contact

If this changes, the date above changes with it. Questions, or to have a referral deleted: hello@rpascale.org, or hello@loanexperts.sg for what Loan Experts holds.